Why Trade-Ins Are Killing Your Deals (And What Dealers Are Missing)
The trade-in process is slowing deals down and costing dealerships opportunities they should be closing. This episode breaks down the math, the friction and what dealers can do to improve the process. Phillip Greer and Daniel...
Old School vs Modern Dealership: What’s Actually Working
Ten years ago, buying a car meant paper, fax machines and waiting around the dealership. Today, customers are doing most of the process before they even walk in. So why are some dealers still operating the same way? In this e...
Are EVs Ready for the Real World Yet?
Are EVs ready for the real world? That depends on who you ask. In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer get into what EV adoption actually looks like from a dealership perspective. Not the headlines,...
The Payment Hierarchy Is Changing. Here’s What Dealers Need to Know.
When money gets tight, consumers are making different choices than many dealers expect. In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer sit down with Charles Rowe from FICO to unpack how payment behavior is...
Inside NADA 2026: F1, AI and the Energy on the Show Floor
NADA 2026 was not subtle. From the F1-themed opening night in Las Vegas to packed halls and nonstop energy, this show felt different from the moment we walked in.In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer...
What FICO Data Reveals About Today’s Car Deals
Today’s car buyer isn’t asking what their credit score is. They already know it, and that is changing how deals get done. In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer are joined by ...
Amazon Autos Is Live: What It Means for Dealers
Amazon Autos is no longer just an idea. Its beta version is live, expanding and already changing how people think about buying cars online. In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Gr...
Why Old-School Sales Tactics Are Killing Your Gen Z Deals
Gen Z car buyers are changing the rules, and most dealerships are not ready. In this episode, Danielle Mills Walden and Phillip Greer break down how Gen Z shops, why they reject old-school sales tactics and what dealers must ...
2026 Predictions Every Dealer Should See
Predictions for the car industry in 2026 are already shaping how dealers plan their next moves. In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer break down what’s coming for the a...
He Used Facebook to Sell Millions
Want to learn how to sell millions of dollars in cars using just your phone? In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer sit down with Evan Driscoll, Used Car Manager at Audi Jacks...
Why Car Loans Are Stretching Further Than Ever
Car loans are getting longer, but what is really driving the trend? In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer talk with Evan Driscoll, used car manager at Audi Jacksonville, about how rising...
Why This EV Owner Is DONE With Electric Cars
In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer unpack what happens when automotive dreams turn into customer service nightmares. From the absurd reality of one tool in the entire coun...
5 Things Most People Don’t Know About Car Dealerships
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Philip Greer pull back the curtain on one of the industry’s biggest misconceptions: where dealerships actually make their money. From the unsung...
Why Car Buyers Are About to Pay a Lot More
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer dive into the hot topic of rising dealer fees, sparked by California’s proposed increase from $85 to $500. They explore how this c...
Inside the Biggest Dealer Event of the Year: NAMAD
From jaw-dropping showroom floor moments to the most talked-about panels, Danielle Mills Walden and Phillip Greer deliver the ultimate recap of NAMAD 2025. This year’s convention broke records in Las Vegas with more than 1,20...
What No One Tells You About Selling Used EVs
In this episode of Leadership in the Dealership, host Phillip Greer sits down with John Foley to explore how John launched Recharged, an electric vehicle dealership redefining what it means to serve today’s EV buyer. With ove...
Are EVs Still Worth Buying After the Tax Credit Expires?
In this episode of Leadership in the Dealership, hosts Danielle and Phillip dive into the rapidly changing landscape of the EV tax credit. With the credit now set to expire on September 30, 2025 (seven years earlier than expe...
Why Affordable Used Cars Are Vanishing Faster Than Ever
In this episode, Danielle Mills Walden sits down with Paul Machin to dive deep into the realities facing the auto industry in 2025. They break down why affordable used cars are disappearing from the market, how repossessions ...
The Most Asked Car Questions According to AI
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer tackle the top seven most searched questions about buying used cars, according to AI. From negotiating the best deal and understan...
The Real Reason Buyers Are Skipping the Showroom
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer dive deep into the Carvana effect. From Danielle’s own “traitor” confession of buying her car online to Phillip’s showdown with a ...
What Tesla Got Right That Dealers Keep Missing
In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer dive into the messy, exciting, and sometimes dangerous world of electric vehicles. From wild rental car stories and range anxie...
What We’re Watching at NIADA 2025
In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer dive into everything you need to know about the upcoming NIADA Conference, one of the top annual events built specifically for ...
The Secret to Surviving the F&I Squeeze
Monthly payments are soaring. Interest rates are climbing. And approval rates? Dropping fast. In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer unpack what today’s affordability...