Some say that business is all about winners and losers, but others are imagining a world where everyone wins—from customers to employees to the company. In fact, the most forward-thinking auto dealers are not just imagining this world; they are creating it. In this week’s episode, host Don Richards-Boeff speaks with Liza Borches, President and CEO of Carter Myers Automotive, about innovative growth strategies for employee-owned dealerships and the importance of prioritizing people over profits....

The best dealerships don’t aim to sell cars or provide services, but to create relationships with their customers built on trust and transparency. Once that relationship is built and cultivated, the customer will know exactly who to turn to when they’re ready to buy. This week, host Don Richards-Boeff speaks with Andrew DiFeo, Managing Partner at Hyundai of St. Augustine. Andrew's journey in the automotive industry runs deep, with family roots dating back to the late 1940s. As a third-generatio...

Success isn’t something that’s given—it’s something that’s achieved. But it’s usually achieved only after a series of failures and setbacks that, over time and with resilience, become just one chapter in a person’s success story. This week, host Don Richards-Boeff speaks with Ed Roberts, COO at Bozard Ford Lincoln, about the role of ambition, determination, and innovation in transformative growth and success. Ed shares his journey from homelessness to running a customer-centric powerhouse deale...

Every automotive tech breakthrough and market innovation brings a consequence that key players—from sales professionals to investors—must be aware of and consider in their decision-making. Steve Greenfield, General Partner at Automotive Ventures, shares his insights on the future of car sales, highlighting technological breakthroughs and investment opportunities in autonomous vehicles. With over 30 investments over 3.5 years, Steve brings a strong focus and expertise on solutions that enhance d...

When considering new processes, every auto sales leader should ask one question: Does this enable team members to do their best work and provide them with opportunities to effectively meet their customers' needs? This week, host Don Richards-Boeff speaks with Nathan Hollenbeck, VP of Marketing at Del Grande Dealer Group. Nathan lays out the transformative interplay between vision-driven and team-oriented leadership, a commitment to the customer’s experience, and the strategic implementation of ...

The phrase “latest and greatest” is only accurate for so long when it comes to problem-solving in dealerships using new tech and strategies. This week, host Keishawn Batts speaks with Alex Balk, General Manager of North Orlando CARite, about overcoming challenges in the world of auto dealing. From addressing financing questions to adapting to car buying trends and shifting expectations, Alex brings a commitment to implementing new technologies and strategies within dealerships and a commitment ...

As auto technology evolves, so do the expectations of the auto consumer—and for auto dealers looking to stay current, stagnancy is not an option. This week, host Keishawn Batts speaks with Amira Aly, Founder of VoltAlytics. Amira shares her thoughts on what it means to truly rise to the challenge of meeting the ever-changing needs of the modern auto consumer—which is best epitomized by the rise of electric vehicles (EVs). From the shift in vehicle ownership models and the critical role of finan...

True growth and progress are anything but easy: it almost always involves asking tough questions and being able to access even tougher answers and truths about the way one is currently doing things. Today’s guest, Jen Suzuki (President of eDealer Solutions), knows all of this firsthand, and she joins host Danielle Mills Walden to discuss her innovative approaches to BDC training and outbound prospecting. Jen’s journey is marked by challenging beginnings and hard-won wisdom about what it takes t...

This week, host Danielle Mills Walden speaks with https://www.linkedin.com/in/elwirawilczynska/, Director of Sales Training at https://www.dgdg.com/, about the intersection of technology implementation and sales team success. From onboarding new hires...

Growth is about more than profits and expansion — it’s also about how much your leaders at your dealership are investing in employee training, especially how to align training with customer needs and pain points. On today’s episode, Durran Cage, Founder and CEO of Cage Automotive, joins host Danielle Mills Walden to share his insights on the vital role of continuous learning and mentorship in next-level auto sales. Durran formerly worked his way up in the dealership from BDC to GSM, and attribu...

Being able to give an authentically inspiring answer to the question “Why?” is the mark of a true change-maker. The guests on today’s episode answer that very question in a way that will both invigorate and resonate with leaders in the world of auto dealerships. This week, host Danielle Mills Walden is joined by Fred Lennartz and Lou Ramirez, the dynamic duo behind Car Guy Coffee Media. Fred and Lou are committed to revolutionizing the dealership experience by emphasizing positive relationships...

No matter how much the landscape of sales and retail shifts, two things remain the same: consumers crave convenience, and employees crave steady guidance through industry changes. For the first episode of Leadership in the Dealership, our host Danielle Mills Walden talks with Brian Kramer, General Manager of Accu-Trade — who brings along all manner of insights about the role of tech solutions in the world of auto sales. Brian brings a belief in creating seamless and convenient experiences for c...