Why Car Loans Are Stretching Further Than Ever
Car loans are getting longer, but what is really driving the trend? In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer talk with Evan Driscoll, used car manager at Audi Jacksonville, about how rising...
Why This EV Owner Is DONE With Electric Cars
In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer unpack what happens when automotive dreams turn into customer service nightmares. From the absurd reality of one tool in the entire coun...
5 Things Most People Don’t Know About Car Dealerships
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Philip Greer pull back the curtain on one of the industry’s biggest misconceptions: where dealerships actually make their money. From the unsung...
Why Car Buyers Are About to Pay a Lot More
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer dive into the hot topic of rising dealer fees, sparked by California’s proposed increase from $85 to $500. They explore how this c...
Inside the Biggest Dealer Event of the Year: NAMAD
From jaw-dropping showroom floor moments to the most talked-about panels, Danielle Mills Walden and Phillip Greer deliver the ultimate recap of NAMAD 2025. This year’s convention broke records in Las Vegas with more than 1,20...
What No One Tells You About Selling Used EVs
In this episode of Leadership in the Dealership, host Phillip Greer sits down with John Foley to explore how John launched Recharged, an electric vehicle dealership redefining what it means to serve today’s EV buyer. With ove...
Are EVs Still Worth Buying After the Tax Credit Expires?
In this episode of Leadership in the Dealership, hosts Danielle and Phillip dive into the rapidly changing landscape of the EV tax credit. With the credit now set to expire on September 30, 2025 (seven years earlier than expe...
Why Affordable Used Cars Are Vanishing Faster Than Ever
In this episode, Danielle Mills Walden sits down with Paul Machin to dive deep into the realities facing the auto industry in 2025. They break down why affordable used cars are disappearing from the market, how repossessions ...
The Most Asked Car Questions According to AI
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer tackle the top seven most searched questions about buying used cars, according to AI. From negotiating the best deal and understan...
The Real Reason Buyers Are Skipping the Showroom
In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer dive deep into the Carvana effect. From Danielle’s own “traitor” confession of buying her car online to Phillip’s showdown with a ...
What Tesla Got Right That Dealers Keep Missing
In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer dive into the messy, exciting, and sometimes dangerous world of electric vehicles. From wild rental car stories and range anxie...
What We’re Watching at NIADA 2025
In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer dive into everything you need to know about the upcoming NIADA Conference, one of the top annual events built specifically for ...
The Secret to Surviving the F&I Squeeze
Monthly payments are soaring. Interest rates are climbing. And approval rates? Dropping fast. In this episode of Leadership in the Dealership, co-hosts Danielle Mills Walden and Phillip Greer unpack what today’s affordability...
The Leadership Formula for Dealership Success
What if the key to dealership success isn’t just about managing the team, but about unlocking the power of leadership? In this episode, Danielle sits down with Glenn Lundy to explore the leadership strategies that are transfo...
Data is the New Oil… But Most Dealerships Are Running on Crude
The car business is evolving fast with AI leading the charge. While some dealers hesitate, others use automation to streamline operations, enhance sales, and boost revenue. Where should dealers start? In this episode, Zach He...
How Your Mind Shapes Your Next Car-Buying Decision
What if the key to selling more cars isn’t just about the deal, but understanding the mind of the driver behind the wheel? In this episode of Leadership in the Dealership , we dive into the psychology of car buying. We’ll unc...
What 25% Tariffs Mean for the Auto Industry
Hosted by Upstart’s Keishawn Batts and Danielle Mills Walden, this episode of Leadership in the Dealership takes a deep dive into the newly implemented 25% tariff on imported cars and auto parts, effective April 3rd, 2025. Wi...
Gen Z is Changing Car Buying—Here’s What Your Dealership Needs to Know
Hosted by Upstart’s Keishawn Batts and Danielle Mills Walden alongside Don Richards-Boeff, this episode of Leadership in the Dealership dives into the challenge (and opportunity) of attracting and selling to Gen Z car buyers....
From Leads to Loyalty: AI’s Impact on Customer Engagement in Dealersh…
Is AI a true game-changer for dealerships, or just another buzzword? As artificial intelligence reshapes industries, automotive retail is no exception. But what does AI really mean for sales, service, and customer engagement ...
The Secrets to Success of a 100-Year-Old Luxury Dealership
Imagine a world where customers are willing to pay almost anything for a product they believe in. What if the key to unlocking that potential was simpler than you thought? The automotive industry may constantly change, but Ni...
The Hottest Takes from NADA 2025
NADA 2025 was packed with insights, big ideas, and industry-shaping trends. In this episode of Leadership in the Dealership , Keishawn and Danielle share their biggest takeaways (and most fun stories) from the event. They’ll ...
Are Fed Rate Cuts Really Lowering Car Payments? The Truth for Dealers…
Are interest rate cuts a game-changer for car buyers? The Fed’s recent decisions have caught everyone’s attention, but are they really making vehicles more affordable? In this episode of Leadership in the Dealership , we dive...
2025 Automotive Predictions: Tariffs, EVs, and “The Year of the Custo…
2025 is shaping up to be a pivotal year for the automotive industry, and we’re diving into the trends that will impact dealerships the most. From tariffs and EV incentives to the rise of AI, we’re unpacking the key challenges...