Why This EV Owner Is DONE With Electric Cars

In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer unpack what happens when automotive dreams turn into customer service nightmares. From the absurd reality of one tool in the entire country being able to fix a faulty EV battery, to a seven-person family given a Kia Soul as a loaner, to Phillip’s own story of selling a $208,000 car that broke down just six miles after leaving the lot.

This episode is packed with hard truths and human moments. They explore how owning mistakes, being transparent, and going above and beyond can turn even the angriest customers into loyal advocates.