The Secrets to Success of a 100-Year-Old Luxury Dealership

Imagine a world where customers are willing to pay almost anything for a product they believe in. What if the key to unlocking that potential was simpler than you thought?

The automotive industry may constantly change, but Niello proves that strong values and an employee-first culture lay the foundation for true success. In this episode, we explore how Niello has maintained a focus on both customers and employees while revolutionizing customer service and embracing the digital age with their online sales platform, Niello Go. From combating fraud to fostering community connections, Dennis shares how Niello’s unwavering commitment to excellence is reshaping the future of the auto industry.

Join us as we discuss:

• How prioritizing employees drives exceptional customer experiences at Niello Company
• The power of listening and personalized service, from 7-day returns to white-glove experiences
• Niello’s proactive approach to embracing change, ensuring compliance, and combating fraud