Evolving BDC teams, Employee Education and EVs

Growth is about more than profits and expansion — it’s also about how much your leaders at your dealership are investing in employee training, especially how to align training with customer needs and pain points. 

On today’s episode, Durran Cage, Founder and CEO of Cage Automotive, joins host Danielle Mills Walden to share his insights on the vital role of continuous learning and mentorship in next-level auto sales. Durran formerly worked his way up in the dealership from BDC to GSM, and attributes much of his success in coaching and consulting today to strong mentorship and training from his past dealership.  

Join us as we discuss:

• Misconceptions about BDC and internet teams — and strategies for evolving them
• Leveraging data to boost customer retention
• The power of video in attracting customers
• Prioritizing customer education with EVs