5 Things Most People Don’t Know About Car Dealerships

In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Philip Greer pull back the curtain on one of the industry’s biggest misconceptions: where dealerships actually make their money.

From the unsung powerhouse of the service department to the long game of customer loyalty that outlasts even brand preferences, Danielle and Philip break down five surprising truths that redefine the dealership experience.

Through candid stories, real-world stats, and insider perspectives, they explore how trust, transparency, and timing have become the real drivers of success in today’s market. Whether you’re running a dealership or shopping for your next car, this episode will change the way you see the business behind the showroom floor.