Leadership in the Dealership
Welcome to Leadership in the Dealership, an Upstart podcast where automotive innovation meets real-world insight. Each episode helps dealers elevate both the customer and employee experience by learning from the industry’s top leaders. Danielle Mills Walden and Phillip Greer explore the strategies, stories and trends shaping the future of automotive retail, from technology and training to transparency and trust.
Recent Episodes
Amazon Autos Is Live: What It Means for Dealers
Amazon Autos is no longer just an idea. Its beta version is live, expanding and already changing how people think about buying cars online. In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Gr...
Why Old-School Sales Tactics Are Killing Your Gen Z Deals
Gen Z car buyers are changing the rules, and most dealerships are not ready. In this episode, Danielle Mills Walden and Phillip Greer break down how Gen Z shops, why they reject old-school sales tactics and what dealers must ...
2026 Predictions Every Dealer Should See
Predictions for the car industry in 2026 are already shaping how dealers plan their next moves. In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer break down what’s coming for the a...
He Used Facebook to Sell Millions
Want to learn how to sell millions of dollars in cars using just your phone? In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer sit down with Evan Driscoll, Used Car Manager at Audi Jacks...
Why Car Loans Are Stretching Further Than Ever
Car loans are getting longer, but what is really driving the trend? In this episode of Leadership in the Dealership, hosts Danielle Mills Walden and Phillip Greer talk with Evan Driscoll, used car manager at Audi Jacksonville, about how rising...
Why This EV Owner Is DONE With Electric Cars
In this episode of Leadership in the Dealership, Danielle Mills Walden and Phillip Greer unpack what happens when automotive dreams turn into customer service nightmares. From the absurd reality of one tool in the entire coun...
About the Hosts
Head of Ops for Auto
Danielle is a former pro tennis player turned brand expert, author, and keynote speaker. She’s spent a decade leading high-impact CS and Ops teams across 1,000+ dealerships, building the playbooks and systems that power growth and retention. Known for her clarity, energy, and people-first leadership, she helps teams and brands unlock their next level. She brings a unique blend of competitive grit and strategic focus to every room she walks into.
Manager, Dealer Success and Launch Operations
Phillip is a people-first post-sales leader with a decade of experience in Customer Success, training enablement, and operational growth. He’s supported 700+ rooftops, led 1,200+ trainings, and launched 65+ product deployments, all while strengthening workflows and empowering teams. Known for his calm clarity and operational rigor, he builds scalable programs, drives adoption and retention, and helps organizations perform at their best.